Its with a heavy heart I write this post, but I felt that you deserved a warning about this business before you spend any of your hard earned dollars and got caught in a circumstance similar to my own and several other ladies. As you know several months ago - around August I discovered a new Brazilian indie brand called Universe Polish or UP run by Tatiana. As usual I was thrilled and raved about her plates and fresh designs. Myself along with 30 other girls based here in the U.S. set up a group buy with her. In addition, she offered to sell us 5 other special release plates that she would be releasing soon to her store. She offered us competitive pricing and seemed eager to proceed. Everything sounded great! Initially she was very responsive to messages and answered any questions we had about our order. Then we paid her; close to $2000 USD for plates and products via paypal. I should mention during this time there was an issue with the total and the seller asked for more money to cover the paypal fee. We agreed and paid this extra amount. This was August of 2014 and the very beginning of our nightmare....
The great thing about this group buy is that we weren't supposed to wait for manufacturing as all the plates were supposed to be in stock. If you've never participated in a group buy before you should know that's rare. Usually you have to wait for the plate maker to manufacture the plates; in short its a pre-order of sorts. By September 2014 we were beginning to wonder why the plates hadn't shipped out since it wasn't supposed to be a preorder. We were informed the Apipila products (Tatiana is a reseller for her and offered those as well) were causing a delay and we would have to await manufacturing for those. Fast forward to the first of October 2014. The plates have arrived!!! Yay!!! Everyone is excited; a 2 month turnaround and we have our plates. Only there's a few problems. She shipped out our plates but did not ship out the 6 special plates that were pre-releases that many of us ordered citing manufacturer problems. She also didn't tell this information to the group buy organizer until AFTER she shipped the parcel.
Fast forward to February 2015. Several ladies start leaving messages on her business page asking why she isn't responding to our messages. One member of our stamping group is Brazilian and she translates our messages so that we can send them to Tatiana in her native Portuguese. Finally I get a response saying she cannot refund us because there is a problem with the bank in paypal. She cannot process a refund or send money or so she claims. By this point it's also too late for us to file a Paypal claim. She has our money and we have no plates. We ask her if we can just get other plates that she sells instead of the preorder special editions since she can't refund us and the plates still have not been manufactured. She says yes and says she can ship out the February 19th, 2015. Today is March 17th, 2015. Still no plates and no communication from the seller. I finally leave a message on her personal page. She claims we have slandered her, several other ladies left messages on her business page as well but she deleted them, and that she will sue us. She has now blocked many of us on Facebook, myself included, and we still have no plates and no explanation for her behavior.
Squished and blurry blobby etched snowflakes and swirls :/ This plate is a disaster. This was the only one I tried swatching out and I was hugely disappointed. I would feel guilty even selling these off to another person.
Distorted over-enlarged minions that will not fit on a single nail. And you ladies know how long my nails are. This is the plate I was the most excited for and turned out to be the biggest let down.
Stretched warped pattern that was obviously enlarged and used to fill up the plate. Look as how distorted the image looks on the plate and the image is also lopsided on my plate.
Back of plates.
Of course I have all my screenshots from Facebook between myself, the organizer, and Tatiana to prove all of this. However out of respect for the privacy of everyone I will not post them here. If you are in any of the stamping groups on Facebook they will be made available to you via various participants in this GB that also got scammed along with myself. So here's where I urge you....
Be wary of this seller and her business. The quality of the plates are not as they are represented and you may not even get the plates you ordered. If you try to communicate with this seller sensibly she will either ignore you or block you. I have since been blocked after asking too many questions and exposing the truth on her page. However since I pointed out this brand to you in the first place its also my responsibility to warn my followers. Beware and I'm sorry I had to report such a negative thing here on this space. Thanks for reading and I'll see you next post.